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Cloud Operations Engineer
Concord, MA US
Full Time
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What we are looking for

You’ll be part of a small, focused team that builds out the future of our company. As a Cloud Operations Engineer, you’ll be running and improving our existing managed services operation, and you’ll serve a critical role as we build out our next-generation SaaS offering.

  • Engage with Cloud Service Operations in support of ITIL incident, Change, and Problem Management
  • Align with SmashFly’s Engineering Product Owner to collaborate on future designs, drive product improvement, and focus thinking around operational excellence
  • Liaison with Infrastructure leaders VMware, Storage, and Network domains to drive operations improvements for all SmashFly’s Product
  • Document SmashFly’s Platform operations and provide run books to the On-call team
  • Support system patching and security vulnerability remediation projects where needed
  • Monitor system uptime, and restore systems to operational levels
  • Provide system uptime and availability reporting
  • Monitor environment utilization levels, assist with performance tuning and capacity planning
  • Implement log aggregation, and incident management systems. 
  • Ensure that these systems are operational and reporting on the health of the business
  • Maintain consistency across all Dev to Production instances.  Where needed, the Cloud Operations Engineer will work with QA and Engineering to ensure system equivalency across the environments
  • Liaison with Release Engineer to automate the release process
  • Work on projects as directed by the Cloud Operations Director

The skills you should have

  • Bachelor's degree in a technical field or equivalent experience
  • 5+ years’ experience with Virtualization technologies (VMware preferred)
  • Cross-functional infrastructure experience with Systems, Storage and Networking
  • Knowledge of Windows and Linux operating systems
  • Strong understanding of Microsoft technology stack (Windows Server, IIS, MS SQL, .NET runtime) as it applies to multi-tier application model
  • Knowledge of the operating models for private cloud, IaaS, SaaS and PaaS technologies
  • Proven experience with automation and scripting languages (PowerShell, Perl, Chef, Puppet, etc).
  • Strong problem-solving and analytical skills
  • Previous infrastructure operations experience
  • Previous infrastructure engineering experience
  • Familiarity with continuous integration and delivery
  • Strong communication skills, written and verbal
  • Strong work ethic, attention to detail and problem solving skills

Our track record so far

  • We’ve been named a Best Place to Work by the Boston Business Journal 2015 and 2016
  • We’ve been named by the Boston Globe as Best Places to Work 2016
  • We’re the top ranked company in Boston by Glassdoor
  • We offer great benefits including an open vacation policy, stock options, weekly happy hours – you get the idea.

Oh, and our application process is easy, pretty transparent and painless.

If this sounds like you, we’d love to talk with you. You ready to rock? Hop on board.


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SmashFly's Total Recruitment Marketing Platform helps corporate recruiting organizations and Recruitment Process Outsourcing (RPO) companies centralize their recruiting operations while providing real-time analytics across all of their initiatives to improve overall recruitment results.

The Total Recruitment Marketing Platform connects what are often disparate technologies into a single all-in-one software solution that includes Global Job Distribution, Social Recruiting, CRM, Web Sourcing, Marketing Automation, Mobile, Career Sites, Landing Pages, Search Engine Optimization (SEO), Employee Referrals and Talent Network Building. All with the actionable Analytics necessary to tell what's working and not working across the entire recruitment strategy.

SmashFly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.