Director, Technical Support
At SmashFly, as our Director of Technical Support you will be providing world-class support for some of the largest companies in the world as they use our award-winning marketing automation software for recruiting. What we’ve created is truly best-in-class software that helps companies attract and proactively communicate with today’s top talent. The SmashFly solution is used by some of the world’s biggest brands – and we need talent like you to help us constantly improve our technology for them. The work you do will impact how people attract and hire the best talent.
What you’ll impact at SmashFly
Reporting into the SmashFly’s Chief Customer Officer, this role is critical to the day to day success of our customers. The Director of Technical Support is responsible for ensuring that SmashFly’s Product Support team is providing top-notch service to our customers, while also providing deep technical support for application issues and resolving operational and user issues for SmashFly clients. The right candidate will have strong software experience and passion in a customer facing environment and thrives in troubleshooting and solving operational and technical inquiries. This is a hands-on position that also requires outstanding management skills and a track record of success in the leadership of an Enterprise software support team.
In this role, you will be central to our efforts to solve the most difficult issues, digging into logs, SQL server, C# code, server configurations and so much more. You will engage in cross-team work between other leaders in Customer Success Management, Services, Product Management and Engineering. You will work to push for resolution for the harder to resolve issues and work to prioritize open elevated issues for resolution based on issue impact
Beyond that you will play a key role in defining SmashFly’s strategy for supporting our customers during our rapid growth. We are all about continuous improvement and we need someone who can contribute great ideas and then bring them to life as the leader of a dedicated team on the front lines with our product every day. The work you do will impact how people attract and hire the best talent.
What We’re Looking For
The skills you should have
Other traits we are looking for
Our track record so far
Oh, and our application process is easy, pretty transparent and painless.
We need talent like you to join us. Ready to apply? Get started.
SmashFly's Total Recruitment Marketing Platform helps corporate recruiting organizations and Recruitment Process Outsourcing (RPO) companies centralize their recruiting operations while providing real-time analytics across all of their initiatives to improve overall recruitment results.
The Total Recruitment Marketing Platform connects what are often disparate technologies into a single all-in-one software solution that includes Global Job Distribution, Social Recruiting, CRM, Web Sourcing, Marketing Automation, Mobile, Career Sites, Landing Pages, Search Engine Optimization (SEO), Employee Referrals and Talent Network Building. All with the actionable Analytics necessary to tell what's working and not working across the entire recruitment strategy.
SmashFly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.