Customer Success at SmashFly is so much more than those two words. It’s everything. It’s partnership, over-communicating. But what it is really about: Getting our customers engaged with our journey in transforming the hiring space. The work we do ensures that the world’s biggest brands not only get their amazing new software up and running, but the training to use it as experts to the services, support and management that will help them flourish in their journey to becoming a modern recruitment marketing organization. We’re a group of specialists that is constantly evolving and measuring our work. We believe in continuous improvement and we know the work we do impacts the company because we know without successful customers, our company will not grow and thrive. We are valued for our expertise by not only our clients, but our company and peers. Helping clients realize their vision with our software is what makes us tick.
Open. Candid. Fun. Transparent. Jokers. The Customer Success team is a group of highly specialized professionals who work seamlessly together as a cohesive team for our clients. How? Well, while we take our roles pretty seriously, none of us take ourselves all that seriously. At all. We’re known to have goofball moments on calls or in email. We are the ones who create memes on the fly to celebrate our teams ‘successes and our client wins. The net is that we know what we do matters, but we try to bring a lot of levity to each other’s day. And we’ve been known to join the company band on stage to belt out some classic rock as well.